11. RETURNS
11.1 We do not accept returns or exchanges unless the item you purchased is faulty.
If you receive a defective item, please contact us by e-mail at office@vandhcorporation.com with details of the product (including photos) and the defect.
11.2 To return the item purchased by you, please send it to:
V&H Corporation
Brusselbaan 327 A
1790 Affligem, Belgium
11.3 Refunds do not include the shipping and handling charges shown on the delivery note or
Invoice. The shipping costs for all returns must be prepaid and insured by you. You are responsible for any loss or damage of the hardware during shipping. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any refunds do not include the shipping costs.
You can send the item you consider defective to:
V&H Corporation
Brusselbaan 327 A
1790 Affligem, Belgium
11.4 Upon receipt of the returned product, we will examine it fully and notify you by e-mail within a reasonable period of time whether you are entitled to a refund or replacement due to the defect.
If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment.
12.
12.1 We reserve the right to delay or reduce delivery or to cancel this contract and we shall not be liable for any delay, loss or damage in whole or in part caused by circumstances beyond our control including but not limited to Force Majeure, war, terrorism, protests, riots, civil commotion, fire, flood, epidemics, lockouts or strikes, or by any action whether or not taken in connection with any trade dispute, whether or not such dispute involved our employees.
12.2 In the event of fire, breakdown of machinery or other circumstances beyond our reasonable control, we shall be allowed all necessary time in other respects and shall not be liable for any delay, loss or damage so caused.
